Since we started working with our clients, we have helped to improve their lost property service and we are delighted with the feedback received. We couldn’t help but be tempted to make a compilation of all those comments we received via email, social networks and satisfaction surveys.
Thanks to these strong comments, we will continue to work hard to improve the service and to be able to reach many more people with their lost belongings all over the world.
Thank you very much for put your trust on us!
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DATE – COMMENT
March 2020 – Many thanks to you for your kindness.
Original: Tantissime grazie a Voi per la Vostra gentilezza.
February 2020 – Thank you for the great service in finding and returning my lost iPad. You made my day… ??????
March 2020 – My iPad was found and delivered very quickly. Thank you very much for your efficiency!
Original: Mon iPad à été retrouvé et livré très rapidement. Merci beaucoup pour votre efficacité !
March 2020 – Bravo! And thank you for the efficiency, speed and honesty of the staff!
Original: ¡Bravo! ¡Y Gracias por la eficacia, rapidez y honestidad del personal!
February 2020 – Thank you! Gracias! For sending me back my forgotten favourite reading glasses! Your service was perfect and very much appreciated ??
February 2020 – It was a birthday present which I left on the plane by accident. Thank you for your support. I just received my parcel. I’m very happy to have it back.
February 2020 – When on Monday morning you leave your bag on the plane from Quito to Madrid and in two days it arrives home (with ALL its attractive content), you can only reaffirm the idea that there are many good people (most of them!) Thank you Iberia! Thank you Foundspot!
Original: Cuando el lunes por la mañana te dejas el bolso en el avión de Quito a Madrid y en dos días te llega a casa (con TODO su atractivo contenido), no puedes más que reafirmarte en la idea de que existe mucha gente buena (¡la mayoría!). ¡Gracias Iberia! ¡Gracias Foundspot!
January 2020 – Speed and efficiency in the search for lost objects. A very important service!
Original: Rapidez y eficacia en la búsqueda de objetos perdidos. ¡Un servicio muy importante!
January 2020 – I was impressed by the quality of service and follow-up, I have no hesitation in recommending Foundspot and, knowing they give part of their profits to fight against cancer, more reason to thank Foundspot!
Original: Me ha impresionado la calidad del servicio y del seguimiento, no dudo en recomendar Foundspot y, sabiendo que dedican parte de sus beneficios a la lucha contra el cáncer, con más razón todavía. ¡Gracias Foundspot!
July 2018 – This system is great, it took four days for the confirmation and once you get the confirmation is so easy and simple to use, thanks for finding my jacket!
June 2018 – I am perfectly satisfied with the Iberia service to all points of view!
Original: ¡Estoy perfectamente satisfecha por el servicio ” Iberia ” a todos los puntos de vista!
March 2018 – HAS TURNED OUT TO BE MUCH SIMPLER THAN EXPECTED. THANK YOU!
Original: HA RESULTADO TODO MUCHO MÁS SENCILLO QUE LO ESPERADO. GRACIAS !!!!!
April 2018 – Thank you for returning my lost and found
Original: Gracias por devolverme mi objeto perdido.
June 2018 – Fantastic service and in this case very effective. Thank you.
Original: Servicio fantástico y en este caso muy eficaz. Muchas gracias
June 2018 – Im very thankful and happy for your services, im glad my documentation was found. I loved flying with Iberia. Thank you again, Elizabeth
February 2018 – Efficient service
Original: Servizio efficiente
June 2018 – It’s easy to use. Thank you!!!
June 2018 – Very satisfied with the lost and found service
Original: Muy conforme con el servicio de objetos extraviados
November 2018 – I thank the Lost & Found team, both Iberia-Foundspot as well as OEX iberia because within the Lost & Found I reported there was a significant sum of money which has been returned to me. It is good to know that there are still honest people and my congratulations to all the team for their honesty and also for the management process that exists for this service. Again, thank you very much.
Original: Agradezco al equipo de objetos perdidos, tanto Iberia-Foundspot así como OEX iberia ya que dentro del objeto perdido que reporté había una suma de dinero importante la cual me ha sido devuelta. Es bueno saber que aún existen personas honradas y mi enhorabuena a todo el equipo por su honestidad y también por el proceso de gestión que existe para este servicio. Nuevamente, muchísimas gracias.
July 2018 – Thank you so much for the great news about my lost camera!! Muchas gracias:)
January 2019 – I’m very happy with the service. The lost property was very important to me and I had no hope that it would be found. I thank you with all my strength.
Original: Estoy muy contenta con el servicio. El objeto perdido era muy importante para mi y no tenia esperanzas de que fuese encontrado. Les doy las gracias con todas mis fuerzas.
August 2018 – All super good!! Honest, quick, Now all that’s left is for me to get there Thank you
Original: Todo super bien!! Honesto, rápido, Ahora sólo falta que llegue. Gracias.
March 2019 – Many thanks to the Air Iberia staff who were honest, attentive and diligent and allowed us to recover the Ipad we had forgotten on 15/02 in the Nantes-Madrid plane. We are happy to be back in possession of our iPad. Thank you. With kind regards
Original: Merci vivement aux personnels de Air Iberia qui ont fait preuve d’honneteté, d’écoute et de diligence et qui nous ont permis de récupérer l’Ipad que nous avions oublié le 15/02 dans l’avion Nantes-Madrid. Nous sommes heureux d’être à nouveau en possession de notre iPad. Merci. Bien cordialement
September 2018 – Thanks for everything.
Original: Muchas gracias por todo
September 2018 – Thank you! Excellent service
Original: Gracias!!!!! Servicio excelente
September 2018 – It works very well and is very easy to access. Thank you very much.
Original: Funciona muy bien y es muy fácil acceder a el. Muchísimas Gracias.
January 2018 – Easy
December 2018 – Excellent management
Original: Excelente gestión
August 2018 – Thank you for the service
Original: Gracias por el servicio!
January 2019 – Excellent service, thanks.
Original: Excelente servicio, gracias
February 2019 – The service of the person who called me on the phone, exquisite
Original: El atendimiento de la persona que me llamo por teléfono, exquisito
February 2019 – I didn’t think I’d get the object back, much less with other things inside. It has been very satisfying to be able to recover it. Thank you
Original: No pensé que recuperaría el objeto y mucho menos con otras cosas que llevaba dentro. Ha sido muy satisfactorio poder recuperarlo. Muchas gracias
February 2019 – I am extremely impressed with the services offered by Iberia. Congratulations.
Original: Estou muitíssimo bem impressionada com os serviços da Iberia. Os mais sinceros parabéns.
August 2018 – A big THANK YOU
March 2019 – SUPER EFFICIENT AND FAST SERVICE, A WONDER.THANK YOU
Original: SERVICIO SUPER EFICIENTE Y RAPIDO, UNA MARAVILLA.GRACIAS
March 2019 – The truth is that if it’s my iPad that I think it is, I’ll thank you all my life. Great service, kindness and professionalism.
Original: La verdad es que si es mi Ipad que creo que si, lo agradeceré toda mi vida. Gran servicio, amabilidad y profesionalidad.
April 2018 – I thought it was a great service, I’m going to share it with everyone I know.
Original: Me ha parecido un servicio estupendo, lo voy a compartir a todos mis conocidos.
